{"id":2807,"date":"2022-02-09T15:56:13","date_gmt":"2022-02-09T15:56:13","guid":{"rendered":"https:\/\/cliniquemedicaledusudouest.ca\/frequently-asked-questions\/"},"modified":"2026-04-13T16:13:15","modified_gmt":"2026-04-13T20:13:15","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/cliniquemedicaledusudouest.ca\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2807\" class=\"elementor elementor-2807 elementor-1810\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-634afda3 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"634afda3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6c2687\" data-id=\"6c2687\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75d6232a animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"75d6232a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0e92cd elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"a0e92cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Your healthcare professional is here to help. Consult her\/him.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75d9ab64 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"75d9ab64\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Here are some answers :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d97494b\" data-id=\"d97494b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7563f38 elementor-widget elementor-widget-slider_revolution\" data-id=\"7563f38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"slider_revolution.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wp-block-themepunch-revslider\">\n\t\t\t<!-- START FAQ REVOLUTION SLIDER 6.7.31 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_7_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_7_1\" style=\"\" data-version=\"6.7.31\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-48\" data-title=\"Slide\" data-anim=\"adpr:false;\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/cliniquemedicaledusudouest.ca\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/dummy.png\" alt=\"Slide\" title=\"Frequently Asked Questions\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/cliniquemedicaledusudouest.ca\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/transparent.png\" data-bg=\"c:linear-gradient(90deg, rgba(143,183,47,1) 0%, rgba(251,66,64,1) 100%);\" data-parallax=\"off\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-7-slide-48-layer-0\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-color=\"#000000\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"xo:974px,806px,540px,283px;yo:741px,691px,916px,679px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:18,16,16,14;l:20,18,18,16;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:auto,auto,225px,193px;h:auto,auto,auto,32px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"st:1270;sR:1270;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;sR:7430;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:11;font-family:'Roboto';\"\n\t\t\t\t\t\t\t><em>Photo credit Dr Kim Gloutney<\/em> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-7-slide-48-layer-1\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"xo:22px,20px,1px,-1px;y:m;yo:-31px,-31px,-430px,-300px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:64,42,42,34;l:68,48,48,36;ls:-2px,-1px,0px,0px;a:left,left,center,center;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:586px,409px,773px,479px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"st:200;sp:750;\"\n\t\t\t\t\t\t\t\tdata-frame_1_sfx=\"se:blocktoright;fxc:#86af26;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:10;font-family:'Playfair Display';\"\n\t\t\t\t\t\t\t>Enjoy a variety of healthy foods every day.<br \/>\n \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-7-slide-48-layer-2\" \n\t\t\t\t\t\t\t\tclass=\"rs-pxl-2\"\n\t\t\t\t\t\t\t\tdata-type=\"image\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:r,r,c,c;xo:24px,2px,0,-2px;y:m;yo:-1px,-3px,58px,78px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,16,12,7;l:0,20,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:615px,615px,751px,480px;h:615px,615px,751px,480px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"x:1px;y:-1px;st:600;sp:750;\"\n\t\t\t\t\t\t\t\tdata-frame_1_sfx=\"se:blocktoright;fxc:#f82f1b;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:8;\"\n\t\t\t\t\t\t\t><img fetchpriority=\"high\" decoding=\"async\" src=\"\/\/cliniquemedicaledusudouest.ca\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/dummy.png\" alt=\"\" class=\"tp-rs-img rs-lazyload\" width=\"675\" height=\"675\" data-lazyload=\"\/\/cliniquemedicaledusudouest.ca\/wp-content\/uploads\/2018\/09\/fleur_sans_cadre.jpg\" data-no-retina> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-7-slide-48-layer-10\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-color=\"#cce1df\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:l,l,c,c;xo:21px,18px,0,14px;y:m;yo:125px,77px,-339px,-233px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:38,32,28,24;l:42,36,32,30;ls:-2px,-1px,0px,0px;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:496px,375px,261.988px,231.995px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"st:400;sp:750;\"\n\t\t\t\t\t\t\t\tdata-frame_1_sfx=\"se:blocktoright;fxc:#477998;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:9;font-family:'Playfair Display';\"\n\t\t\t\t\t\t\t><em>Canada\u2019s food guide<br \/>\n<\/em> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script>\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_7_1',rl:[1240,1024,778,480],el:[867.998,767.998,959.988,719.988],gw:[1240,1024,778,480],gh:[868,768,960,720],type:'hero',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider71\"]!==undefined) {window.RS_MODULES.modules[\"revslider71\"].once = false;window.revapi7 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e17502b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e17502b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72baf012\" data-id=\"72baf012\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-832bdee elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"832bdee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-386a2a68 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"386a2a68\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-108397b6\" data-id=\"108397b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78c6bc48 elementor-invisible elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"78c6bc48\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-78c6bc48\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"78c6bc48\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-should-i-do-if-my-doctor-is-absent-maternity-illness\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2021\"><span class=\"eael-accordion-tab-title\">What should I do if my doctor is absent (maternity, illness)?<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2021\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"what-should-i-do-if-my-doctor-is-absent-maternity-illness\"><p>Doctors who have to be temporarily absent are not replaced. However, all test results received (blood test, imaging) are checked by colleagues.<\/p>\n<p>If your doctor is away and you have a minor emergency, use the walk-in clinic. The doctor will have access to your medical record.<\/p>\n<p>Your pharmacist can prescribe certain medications for a minor health problem or as a preventive measure, they can extend a prescription and adjust your treatments according to certain criteria. Don&#8217;t hesitate to ask your pharmacist what they can do to help you.<\/p>\n<p>You can access your laboratory results on the <a href=\"https:\/\/carnetsante.gouv.qc.ca\/portail\" target=\"_blank\" rel=\"noopener\">Qu\u00e9bec Health Booklet<\/a><\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-should-i-do-if-my-health-insurance-card-has-expired\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2022\"><span class=\"eael-accordion-tab-title\">What should I do if my health insurance card has expired?<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2022\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"what-should-i-do-if-my-health-insurance-card-has-expired\"><p style=\"text-align: left\"><strong>Expired RAMQ card:<\/strong> If your RAMQ card has expired, you must contact the RAMQ at <a href=\"tel:+15148643411\">514-864-3411<\/a> to obtain a temporary number and fax the document to our clinic at 514-765-9625 before the consultation.<\/p>\n<\/p>\n<p style=\"text-align: left\">For patients without a valid or temporary <strong>health insurance card,<\/strong>fees may apply.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"can-i-get-vaccinated-at-the-clinic\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-2023\"><span class=\"eael-accordion-tab-title\">Can I get vaccinated at the clinic?<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2023\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"can-i-get-vaccinated-at-the-clinic\"><p>We do not offer vaccination of children, nor for Covid-19, nor vaccination for travelers.<\/p>\n<p>In the fall, the clinic offers seasonal flu vaccination appointments for registered patients only.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"is-there-a-fee-to-have-a-medical-form-completed\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-2024\"><span class=\"eael-accordion-tab-title\">Is there a fee to have a medical form completed?<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2024\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"is-there-a-fee-to-have-a-medical-form-completed\"><p>Yes, fees may apply. To see the grid of rates suggested by the F\u00e9d\u00e9ration des m\u00e9decins omnipraticiens du Qu\u00e9bec, refer <a href=\"https:\/\/fmoq.s3.amazonaws.com\/pratique\/facturation\/frais-accessoires\/Ajouts-et-changements-27+juillet+2022-eng.pdf\" target=\"_blank\" rel=\"noopener\">to the following link<\/a>. <\/p>\n<p>At the minor emergency clinic, the fee is $80 for a disability form and $100 for an SAAQ driver\u2019s licence form.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"tlconsultations\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-2025\"><span class=\"eael-accordion-tab-title\">T\u00e9l\u00e9consultations<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2025\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"tlconsultations\"><p>In accordance with the most recent guidelines, unless otherwise specified by your doctor or health professional, consultations are in person. <br \/>In some special cases, the doctor may offer a teleconsultation to a patient they already know for the follow-up of a chronic problem (eg diabetes).<\/p>\n<p>Patients not consulting with their own family doctor and patients who have a new health condition should be assessed in person.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"i-missed-the-doctors-call-will-they-call-me-back\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-2026\"><span class=\"eael-accordion-tab-title\">I missed the doctor's call, will they call me back?<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2026\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"i-missed-the-doctors-call-will-they-call-me-back\"><p>Yes, the doctor will usually try to call you back a 2nd time. If they fail to reach you after two calls, they will consider you to have missed your appointment. The time for my appointment has passed and I still haven&#8217;t seen the doctor (or received a call). Is this normal?<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"the-time-for-my-appointment-has-passed-and-i-still-havent-seen-the-doctor-or-received-a-call-is-this-normal\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-2027\"><span class=\"eael-accordion-tab-title\">The time for my appointment has passed and I still haven't seen the doctor (or received a call). Is this normal?<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2027\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"the-time-for-my-appointment-has-passed-and-i-still-havent-seen-the-doctor-or-received-a-call-is-this-normal\"><p>We do our best to respect the appointment time. However, it is common for an appointment to take longer than expected and delay other appointments of the day. Be patient. There is no point in asking the secretaries what time you will actually see the doctor.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-do-i-prepare-for-my-medical-visit\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-2028\"><span class=\"eael-accordion-tab-title\">How do I prepare for my medical visit?<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2028\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"how-do-i-prepare-for-my-medical-visit\"><p>If it is a first appointment, be sure to note your various health problems (e.g. asthma, heart problem, &#8230;) as well as the tests you have had in recent years.<\/p>\n<p>Before a follow-up appointment with your family doctor, make a list of the issues you want to discuss with the doctor and mention this list at the beginning of the consultation. As consultations are limited in duration, the doctor will be able to judge which problems are priorities.<\/p>\n<p>Have an up-to-date list of your medications. Check in advance if certain medications need to be renewed. V\u00e9rifiez d\u2019avance si certains m\u00e9dicaments doivent \u00eatre renouvel\u00e9s.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-can-i-get-my-test-results\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-2029\"><span class=\"eael-accordion-tab-title\">How can I get my test results?<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-2029\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"how-can-i-get-my-test-results\"><p>When you subscribe to <a href=\"https:\/\/carnetsante.gouv.qc.ca\/portail?langue=en\" target=\"_blank\" rel=\"noopener\">Qu\u00e9bec Health Booklet<\/a>, you have access to your medical imaging results and your sampling results, including blood and urine tests. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"bill-25-on-protection-of-personal-information\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"10\" aria-controls=\"elementor-tab-content-20210\"><span class=\"eael-accordion-tab-title\">Bill 25 on protection of personal information.<\/span><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><\/div><div id=\"elementor-tab-content-20210\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" aria-labelledby=\"bill-25-on-protection-of-personal-information\"><p>A &#8221;confidentiality incident&#8221; is defined as :<\/p>\n<ul>\n<li>legally unauthorized access to personal information<\/li>\n<li>legally unauthorized use of personal information<\/li>\n<li>legally unauthorized communication of personal information<\/li>\n<li>loss of personal information or any other failure to protect that information.<\/li>\n<\/ul>\n<p>If you think there has been a confidentiality breach at the clinic concerning your personal information, contact Mrs Audrey Petitpas, administrator at <a href=\"tel:+15147653600\">514-765-3600<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-44876e03\" data-id=\"44876e03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bcbb2f2 animated-slow elementor-invisible elementor-widget elementor-widget-image\" data-id=\"5bcbb2f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/cliniquemedicaledusudouest.ca\/wp-content\/uploads\/2022\/01\/medecins-CMSO_400x400.png\" class=\"attachment-full size-full wp-image-1924\" alt=\"\" srcset=\"https:\/\/cliniquemedicaledusudouest.ca\/wp-content\/uploads\/2022\/01\/medecins-CMSO_400x400.png 400w, https:\/\/cliniquemedicaledusudouest.ca\/wp-content\/uploads\/2022\/01\/medecins-CMSO_400x400-300x300.png 300w, https:\/\/cliniquemedicaledusudouest.ca\/wp-content\/uploads\/2022\/01\/medecins-CMSO_400x400-150x150.png 150w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Your healthcare professional is here to help. Consult her\/him. Here are some answers : What should I&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2807","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Clinique m\u00e9dicale du sud-ouest<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cliniquemedicaledusudouest.ca\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Clinique m\u00e9dicale du sud-ouest\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Your healthcare professional is here to help. 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